https://coi.gov.cz/

EUROPEAN CONSUMER
 

European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.

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CONSUMER RIGHTS
 

The buyer’s rights, or the corresponding responsibilities of entrepreneurs during the manufacture, import, distribution and sale of products, can be found in a range of special legislation related to the specific commodity or to certain properties of the product, etc.

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ADVISORY ACTIVITIES
 

Need to advise or ask? Take advantage of our advisory line with information and the possibility to get in touch with the operator.

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Novela zákona o ochraně spotřebitele

Dne 6. 1. 2023 nabyla účinnosti novela zákona o ochraně spotřebitele. Odpovědi na nejčastější otázky naleznete zde.
Pokuty za nejakostní paliva

Česká obchodní inspekce zveřejňuje všechny pokuty za nejakostní paliva v okamžiku nabytí právní moci rozhodnutí, všechny najdete zde.
Informační kampaně

Na co si dát pozor při nákupu zboží? Jaké výrobky zvyšují riziko nebezpečí? Více k této problematice najdete zde.

News

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Information for consumers: online marketplaces and the activities of the Czech Trade Inspection Authority in this area

(Prague, 9 June 2025) In recent years, the so-called online marketplaces have been growing in the area of distance selling. These are not traditional e-shops, but platforms whose providers allow other entities to place their offers here and sell products directly via these platforms.

Press Releases

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CTIA inspected the compliance with the ban on the sale of alcohol and tobacco to minors. It found non-compliance in nearly half of the inspections

(Prague, March 18, 2026) Over the course of last year, the Czech Trade Inspection Authority inspected whether retailers in the domestic market were complying with Act No. 65/2017 Coll.,...
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CTIA inspected sellers' obligations relating to clearance sales and discount promotions

(Prague, 5 March, 2026) Over the past year, the Czech Trade Inspection Authority focused on sellers’ compliance with their obligations under Act No. 634/1992 Coll. on Consumer...
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Last year, the CTIA carried out 751 inspections of e-shops and found breaches of legal regulations in 639 of them

(Prague, February 25, 2026) Last year, the CTIA continued to inspect e-shops, focusing on those suspected of failing to comply with their legal obligations. Between January 2 and December...
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Risky E-shops

Unsafe Products

CTIA Inspectorates

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Overview of inspectorates

Central Inspectorate

Central Bohemia and Prague

Regions of Ústí nad Labem and Liberec

Regions of Plzeň and Karlovy Vary

Southern Bohemia and Vysočina Regions

Southern Moravia and the Region of Zlín

Moravian-Silesian and Olomouc Regions

Regions of Hradec Králové and Pardubice

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