ČOI – Česká obchodní inspekce kontroluje a dozoruje právnické a fyzické osoby prodávající nebo dodávající výrobky a zboží na vnitřní trh, poskytující služby nebo vyvíjející jinou podobnou činnost na vnitřním trhu, poskytující spotřebitelský úvěr nebo provozující tržiště (tržnice) pokud podle zvláštních právních předpisů nevykonává dozor jiný správní úřad.

EUROPEAN CONSUMER

European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.

CONSUMER RIGHTS

The buyer’s rights, or the corresponding responsibilities of entrepreneurs during the manufacture, import, distribution and sale of products, can be found in a range of special legislation related to the specific commodity or to certain properties of the product, etc.

ADVISORY ACTIVITIES

Need to advise or ask? Take advantage of our advisory line with information and the possibility to get in touch with the operator.

Novela zákona o ochraně spotřebitele

Dne 6. 1. 2023 nabyla účinnosti novela zákona o ochraně spotřebitele. Odpovědi na nejčastější otázky naleznete zde.

Pokuty za nejakostní paliva

Česká obchodní inspekce zveřejňuje všechny pokuty za nejakostní paliva v okamžiku nabytí právní moci rozhodnutí, všechny najdete zde.

Informační kampaně

Na co si dát pozor při nákupu zboží? Jaké výrobky zvyšují riziko nebezpečí? Více k této problematice najdete zde.

News

Information for consumers: online marketplaces and the activities of the Czech Trade Inspection Authority in this area

(Prague, 9 June 2025) In recent years, the so-called online marketplaces have been growing in the area of distance selling. These are not traditional e-shops, but platforms whose providers allow other entities to place their offers here and sell products directly via these platforms.

Press Releases

CTIA inspected products to ensure compliance with the Act on End-of-Life Products. It found breaches in more than a third of the 2,927 inspections carried out

(Prague, 15 September 2026) In 2025, the Czech Trade Inspection Authority focused on inspecting compliance with Act No. 542/2020 Coll., on end-of-life products. In total, it carried...

CTIA inspected sellers’ obligations when accepting card payments. It found instances of unauthorised rounding up and charging of card fees

(Prague, 10 September 2026) From mid-March to mid-July this year, the Czech Trade Inspection Authority (ČOI) carried out an inspection activity focused on inspecting retailers’ obligations...

CTIA identified other cases of suspected discrimination against consumers in 2Q of this year

(Prague, 3 September 2026) During the second quarter of this year, the Czech Trade Inspection Authority inspected vendors to see whether they discriminate against consumers. It carried...

EUROPEAN CONSUMER

CONSUMER RIGHTS

ADVISORY ACTIVITIES

News

Information for consumers: online marketplaces and the activities of the Czech Trade Inspection Authority in this area

Press Releases

CTIA inspected products to ensure compliance with the Act on End-of-Life Products. It found breaches in more than a third of the 2,927 inspections carried out

CTIA inspected sellers’ obligations when accepting card payments. It found instances of unauthorised rounding up and charging of card fees

CTIA identified other cases of suspected discrimination against consumers in 2Q of this year

Risky E-shops

Unsafe Products

CTIA Inspectorates

Overview of inspectorates

Central Inspectorate

Central Bohemia and Prague

Regions of Ústí nad Labem and Liberec

Regions of Plzeň and Karlovy Vary

Southern Bohemia and Vysočina Regions

Southern Moravia and the Region of Zlín

Moravian-Silesian and Olomouc Regions

Regions of Hradec Králové and Pardubice